Q: Do I need to open a PayPal Account to make a purchase?

A: No, you do not need to open a PayPal Account to make a purchase. A PayPal account is entirely optional. Our website uses the PayPal shopping cart to process all online payments. You can either pay by credit card, Visa, Mastercard, American Express or Discover, or you can setup a PayPal account at your time of purchase. We use PayPal because PayPal is a fast and secure way to send payments through any website. When your order is placed online, only PayPal will have your credit information. No online credit information will ever be sent to us directly to help insure your privacy.
 

Q: What is your Return/Refund Policy?

A: Customer Guarantee: If you are not happy with your purchase for any reason, please return it to us for a prompt refund or replacement within 30 days of the shipment date. Please note, "Custom Made or personalized items are not returnable". Refund does not include shipping and handling charges to you, nor the cost of return shipping. You may want to insure your return; we cannot be responsible for lost or misdelivered returns. Returns must be in clean and in unused condition. No returns will be accepted without prior Return Merchandise Authorization. Please contact us for return approval. All returns must be accompanied by a copy of the original sales receipt.
 

Q: What are your Shipping Rates & Policy?

A: Shipping via USPS First Class is FREE. Orders are shipped via United States Postal Service (USPS). In stock items are normally shipped within 48 hours.
 

Q: Do I have to pay State Sales Tax on my order?

A: Only Maryland residents are required to pay State Sales Tax, at a rate of 6%. Tax will be automatically applied to all orders at checkout based on shipping address.
 

Q: Where are your products made?

A: We are proud to say that everything we sell is Made in the USA. And our wood products come from sustainable forests.
 

Q: What is your Privacy Policy?

A: Dear LaserWorks understands that privacy is an important issue for visitors to our Web site. Specifically, Web users are concerned about what information is being collected, how it's being collected and how it is being used. The following information is designed to help you understand Dear LaserWork's Internet Privacy Policy. Dear LaserWorks reviews information about Web site visitors to improve the quality of online infomation and products offered. We routinely review data on Web site activity, such as how many people visit the site, the pages they visit, where they come from, etc. This data is reviewed on an anonymous basis, which means no personal information is associated with this data. The ordering process requires basic customer address and contact information in order to complete the online purchase. This information is shared between the order processing service and us. Online Credit card information is not shared with us, this information is maintained solely by our order processing service. By visiting Dear LaserWorks you are accepting the terms and conditions described in this Policy.
 

Q: Color Disclaimer

A: Dear LaserWorks maintains a reasonable effort to display accurate material colors however, due to many different monitor settings on individual computers, different light sources and graphics supplied by manufacturers - product image colors may vary from actual color. Therefore, Dear Laserworks cannot assure you that what you see accurately portrays the true color of the material. By visiting Dear Laserworks you are accepting the terms and conditions described in this policy.
 

Q: Do you have a mailing list?

Q: How can we contact you for more answers to our questions?